Lawn Service – Precision Point Lawns mows all turf areas with commercial riding and/or push mowers. We line-trim planting beds, fences, trees, out buildings, and areas not accessible with mower. It is the client’s responsibility to protect trees, wooden fence posts, downspout drains, etc., as they can become damaged by the line trimmer. Before we leave, we blow debris off all hardscapes (driveway, sidewalks, patios), and dump the grass in your receptacle or carry it away, per the predetermined agreement.
Billing & Payment Terms – We send out monthly invoices the first of every month for all services provided during that month. No need to pay for service in advance and no need to pay for any service you do not receive. Payment of invoices are due within 14 days from billing. Past due accounts will incur a 10% fee based on balance past due.
Yard Access – Locked gates must remain unlocked for the full day of your scheduled service. If you prefer not to unlock your gate, please provide us with a key or password so the we may gain access.
Pets & Yard Debris – Please keep your pets inside while we are servicing your property. Please have all pet droppings, toys, bones, large rocks, etc., picked up before our arrival.
Service Days – Our team generally works Monday thru Friday, and strives to mow the same day each week. Numerous factors can affect our schedule, therefore we cannot guarantee a specific time of day for each service. Please do not water your lawn the day before, or the day you are scheduled, as this may contribute to difficult mowing conditions and prevent a quality mowing.
Rain/Weather Delays – We do mow in light rain or after the rain lightens up. Should you think that it is too wet to mow, please contact us to skip that day. If we have determined that the conditions are too wet to allow a proper mowing, then you can expect us to service your property later that day if the rain subsides or on the day or two following.
Schedule Changes & Skips – We try to accomodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance. If you have requested a skip service, your service will continue the next week as usual. Our crews will not decide whether your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing.
Service Cancellations – Our goal is customer satisfaction. You may cancel your service at anytime. Neither party is obligated to continue service.
Service Issues – Bi-weekly services are offered but strongly discouraged. Many conditions will affect your yard growth (watering, fertilization, etc). Industry accepted mowing standards, which we adhere to, recommend only cutting 1/3 of the grass height each mowing. Bi-weekly service inherently causes such problems as clumps of grass or grass appearing to be cut unevenly. If these results happen, we will not be able to send crews back to correct these issues or guarantee these services, as we do on weekly services. An additional fee may be charged if more time is needed to mow and clean up.
Property Damage – Please contact us immediately if there is any property that is damaged by our team. The most common damage is a sprinkler head, drain cap, or valve cover. Upon your notification, we will repair the damage in a timely manner. We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. If we are unable to repair the damage, we will hire a qualified person to make the repairs.
Trampolines – If you have a trampoline, our team will mow around and under it as much as possible.
Complaints – Our goal is total customer satisfaction! If our work is not satisfactory, or you think we did not service your yard, we do not give credits. However, we want to be fair. If needed, we will mow your yard again without additional charge. Your notification of unsatisfactory service must be received within 24-hours of the service. If you do not notify us within 24-hours of the service, we will consider the work satisfactory for the scheduled service.